About Swaran Soft
Swaran soft Support Solutions Private Limited is a technology solutions company with products and services across technology-led business
needs. The company's portfolio includes solutions in areas such as cybersecurity, data privacy and DPDP compliance, serving
organisations looking to strengthen their digital operations, security and compliance.

About Consiva.ai
Consiva.ai is a technology platform focused on data privacy and DPDP compliance. It helps organisations address privacy compliance
requirements through technology-led workflows and solutions, including consent and privacy management. The platform is designed for businesses looking for a practical, technology-enabled approach to managing privacy and compliance.

About the Role
We are looking for an energetic, confident and target-oriented Telecaller / Telesales & Onboarding Specialist who can engage with
prospective customers, understand their requirements, explain our technology solutions, and help them move from initial interest to signup
and onboarding. This is a hands-on customer-facing role combining telesales, lead follow-up and basic product onboarding. The ideal
candidate should be comfortable speaking with business customers, learning a SaaS / technology product and guiding customers through
straightforward setup steps.

Key Responsibilities
1) Contact and engage leads assigned through the CRM in a timely and professional manner.
2) Understand the prospect's business needs and identify the relevance of the company's technology solutions.
3) Explain the product and its value proposition clearly over phone calls and other approved communication channels.
4) Qualify prospects, handle basic questions and objections, and drive the prospect toward the appropriate next step.
5) Convert interested prospects into product accounts or sales opportunities and coordinate onward handover where required.
6)



Guide customers through basic onboarding and setup activities and coordinate with internal teams when additional technical assistance is
required.
7) Maintain regular follow-up so that interested leads do not become inactive or get lost.
8) Keep CRM records, call notes, lead status, next actions and follow-up information accurate and current.
9) Work toward agreed daily calling, follow-up, onboarding and conversion targets.
10) Build a positive customer experience from the first call through initial product adoption.
Who Should Apply
11) Candidates with 14 years of experience in telecalling, telesales, inside sales, business development or customer onboarding.
12) Fresh or early-career candidates with strong communication, confidence, energy and a demonstrated go-getter attitude are welcome.
13) Candidates with experience selling SaaS products, software licences, cybersecurity solutions, privacy / compliance technology or other B2B technology products will be preferred.
14) Experience in a SaaS or B2B environment where customers required basic technical onboarding, implementation coordination or product
setup will be an advantage.
15) Candidates should be comfortable working with CRM systems, structured follow-ups and measurable sales targets.

SWARANSOFT SUPPORT SOLUTIONS PRIVATE LIMITED | EXTERNAL JOB DESCRIPTION

Role Expectations
The Customer Journey You Will Own
LEAD CALL QUALIFY EXPLAIN SIGNUP ONBOARD ACTIVATE
What Success Looks Like
Area
Expectation
Fast lead engagement
Quality conversations
Sales conversion
Onboarding
Respond to assigned leads promptly and establish skilled first contact.
Understand the prospect before recommending or explaining the solution.




Move qualified prospects toward signup, purchase or the next sales step.
Help new customers understand the product and complete basic initial setup.
Maintain consistent follow-up until the lead reaches a clear outcome.
Keep lead status, notes and next actions accurate and current.
Work comfortably against agreed activity and conversion targets.
Follow-up discipline
CRM discipline
Target orientation
Skills & Personal Attributes
1) Excellent verbal communication and active listening.
2) Confident, persuasive and comfortable speaking with new people every day.
3) Robust sales instinct with the ability to ask questions, handle objections and seek commitment.
4) Energetic, self-motivated and willing to take ownership of results.
5) Quick learner who can understand and explain technology products without needing deep technical expertise.
6) Patient and customer-friendly during onboarding and product guidance.
7) Organised and disciplined about follow-ups, CRM updates and daily targets.

Compensation
Fixed salary + performance-based incentives. The role provides an opportunity to earn additional incentives based on measurable sales
performance. Compensation and incentive details will be discussed with shortlisted candidates.

Why Join Us
1) Work with technology products in the growing cybersecurity, data privacy and DPDP compliance space.
2) Build hands-on experience in SaaS / B2B technology sales and customer onboarding.
3) Work in a performance-oriented environment where initiative and results are recognised.
4) Opportunity to grow into larger inside-sales, business-development or customer-facing technology roles.

Candidate Summary
We are looking for people who are energetic, smart, articulate, hungry to learn and hungry to sell. Prior experience is valuable, but
attitude, communication ability, customer handling and the ability to consistently follow through are equally important.

📌 Walk-in || Tele Sales Executive (Gurugram)
🏢 Swaran Soft Support Solutions
📍 Gurugram