- Handle customer inquiries via phone, email, or chat to resolve their issues in a timely and professional manner.
- Process transactions, answer questions about products/services, and provide solutions to customers' concerns.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- Excellent communication skills in English (written & spoken).
- 0-3 years of experience in an International BPO setting handling customer queries.
- Proficiency in processing emails, chats, and other digital channels for customer support.