- Candidate Specification:
- 7+ years overall, Relevant 5+ years
- Skills: Incident Management, Problem Management, Change Management, ITIL, Data center.
- Education and Certification: Any Graduation

Job Description

- Manage and monitor incident, problem, and change management processes in a data center/IT operations environment.
- Demonstrate solid knowledge of ITIL processes and ensure adherence to operational standards.
- Monitor vendors and service providers, challenge performance gaps, and ensure SLA/KPI compliance.
- Coordinate with internal stakeholders, vendors, and technical teams for effective issue resolution and service delivery.
- Monitor data center infrastructure and monitoring platforms and proactively identify operational issues.




- Prepare and analyze operational reports using MS Excel and Power BI.
- Support service reviews, incident reporting, problem analysis, change governance, and continuous improvement initiatives.
- Maintain strong stakeholder communication, including escalation management and regular operational updates.
- Coordinate with facilities/data center teams on mechanical and electrical infrastructure where required.
- Ensure proper documentation, reporting, compliance, and audit readiness for IT/data center operations.

📌 IT Support Analyst (Pune)
🏢 Golden Opportunities
📍 Pune