Job Summary
We are looking for a detail-oriented and organized Back Office Executive to support our Collection Department. The candidate will be responsible for maintaining collection-related records, coordinating with the collection team, updating MIS, handling documentation, and ensuring timely follow-up on collection activities.
Key Responsibilities
- Maintain and update daily collection records and customer data.
- Provide back-office support to the Collection Team.
- Prepare and maintain daily, weekly, and monthly collection MIS reports.
- Track collection cases, payment status, pending dues, and follow-ups.
- Coordinate with collection executives regarding customer accounts and payment updates.
- Verify and maintain collection-related documents and records.
- Update payment and recovery status accurately in the system.
- Coordinate with internal departments for resolving collection-related queries.
- Monitor pending cases and ensure timely follow-up with the concerned team.
- Prepare reports and provide regular updates to management.
- Ensure accuracy and confidentiality of customer and financial information.
- Perform other administrative and back-office activities as required by the Collection Department.
Candidate Requirements
- Experience: 1+ year of experience in Back Office, Collection, Banking, NBFC, Finance, or a related field.
- Prior experience supporting a Collection Team will be preferred.
- Valuable knowledge of MS Excel, MIS reporting, and data management.
- Strong communication and coordination skills.
- Good attention to detail and ability to maintain accurate records.
- Ability to work under deadlines and manage multiple tasks.
- Candidates with experience in NBFC, loan, recovery, or financial services will be preferred.
Key Skills
- Collection Back Office Operations
- MIS & Reporting
- MS Excel
- Data Management
- Documentation
- Team Coordination
- Follow-up & Case Tracking
- Attention to Detail