02 Oct
|
Naukri E-hire Campaign
|
Gurugram
02 Oct
Naukri E-hire Campaign
Gurugram
Roles and Responsibilities :
- Handle international calls from clients across various time zones, providing exceptional customer service and resolving their queries efficiently.
- Process transactions, answer questions, and address concerns related to banking products and services in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-5 years of experience in an International Voice process (BPO/Call Centre).
- Solid communication skills for handling international calls with diverse accents and languages.
- Ability to work on US Sales processes, including processing transactions and answering customer queries.
📌 International Voice Process (Gurugram)
🏢 Naukri E-hire Campaign
📍 Gurugram