City Lead

Responsibilities:

The duties and responsibilities of the City Lead shall include, but are not limited to the following:

- Oversee day-to-day performance of security personnel deployed at all sites across the city, focussing on continuous process improvement and operational excellence.
- Manage Human Resource and industrial relations and ensure compliance with statutory and regulatory guidelines, as applicable.
- Serve as the key link between the client and contractor, ensuring site stability, managing recruitment of recent and replacement personnel to satisfy due diligence, diversity, equity, and inclusion requirements.
- Develop comprehensive training programs and oversee execution across all sites in a city. Ensure to meet mandatory training requirements, as specified in the client contract.
- Oversee performance evaluation, welfare of security staff deployed across all sites in a city and manage all incidents, grievances and disciplinary actions as per the client contract.
- Act as a point of contact for supporting, conducting investigations and taking necessary actions, in all disciplinary cases, by ensuring submission of well documented reports.
- Oversee standardization and consistent implementation of Standard Operating Procedures (SOPs) across all sites in a city.
- Accountable for quality and risk management by conducting comprehensive bi-annual risk assessments, Root Cause Analysis, Corrective and Preventive Action (RCA-CA-PA) for all incidents across all sites in a city.




- Oversee development and execution of crisis management plans and support business continuity.
- Responsible for attendance verification and submission of invoices with accuracy, in adherence to the timeline and compliance requirements.
- Conduct monthly surprise checks and quarterly internal audits to assess the effectiveness and compliance to functional and statutory controls specified in the client contract.
- Support third (3rd) party audits ensuring availability of necessary resources such as documentation and resources, in adherence to the specified timeline.
- Continuously monitor performance adherence to Service Level Agreements (SLA) and Key Performance Indicators (KPI) for all sites in a city.
- Oversee response to all incidents, emergencies and security escalations within a Turn Around Time (TAT), at all sites in the city.
- Oversee a city-wide women safety program in alignment with the regulatory requirements and client expectations.
- Ensure support for specialized projects, offsite events, travel security, as per the client requirements.
- Adopt technology and ensure dashboard access made available to the client for data verification.
- Organize Monthly and Quarterly Business Reviews (QBRs), prepare and submit reports detailing corrective actions.
- Be available as a Citys single point of contact for the client to perform and execute other than the above mentioned responsibilities.

📌 City Lead (Physical Security) (Bengaluru)
🏢 G4S
📍 Bengaluru