Team Lead - Customer Support | Bangalore (Electronic City)

TP is Hiring!

Position: Team Lead
Location: Bangalore, Electronic City
Qualification: Graduate
Salary: Up to 5 LPA
Joining: Immediate Joiners Preferred
Experience: On-paper Team Lead experience mandatory

Key Responsibilities:

- Lead and manage a team of customer support associates.
- Drive team performance on KPIs such as AHT, SLA, CSAT, and Productivity.
- Handle customer escalations and ensure timely resolution.
- Monitor daily operations and maintain service quality standards.
- Analyze performance metrics and implement improvement plans.
- Support employee engagement, coaching, and attrition management.

Requirements:

- Prior experience as an on-paper Team Lead in a BPO/Customer Support workplace.
- Strong people management and communication skills.
- Experience managing performance metrics and team targets.

Interested candidates can apply immediately.

Email:- [email protected]

Ph No:- (phone hidden)

Thanks

Ramya V

📌 Team Lead (Bengaluru)
🏢 TP
📍 Bengaluru