- Counsel students through inbound and outbound calls to guide them toward successful admissions.
- Provide end-to-end admission counselling by understanding each student's needs, career aspirations and learning preferences.
- Deliver virtual or telephonic counselling sessions, product demos and course walkthroughs.
- Answer student queries on curriculum, learning outcomes, pricing, certifications and placement support.
- Negotiate course fees, discounts and payment plans within company guidelines.
- Follow up regularly to ensure high conversion and enrolment rates.
- Keep the CRM updated with accurate lead, enquiry and admission data.
- Work with the marketing, academics and operations teams for smooth onboarding of enrolled students.
- Track daily calling activity and weekly/monthly admission and revenue targets.
- Build long-term relationships with students to drive renewals, referrals and upselling of advanced programs.
Requirements
- Experience in admissions counselling, EdTech sales or inside sales (preferred).
- Excellent communication in English and Tamil.
- Comfortable with CRM tools and target-driven work.
- Robust follow-up, negotiation and relationship-building skills.