02 Oct
|
R Systems International
|
Noida
02 Oct
R Systems International
Noida
Roles and Responsibilities :
- Conduct call audits to ensure compliance with quality standards and identify areas for improvement.
- Monitor calls to assess agent performance, provide feedback, and coach agents on quality issues.
- Collaborate with team leaders to develop training programs and implement corrective actions for non-compliant agents.
- Analyze data from call recordings using tools like 7QC, Pareto analysis, etc. to measure call quality.
Job Requirements :
- 1-5 years of experience in BPO/Call Centre industry as a Quality Assurance Analyst or similar role.
- Robust knowledge of QC tools such as Call Audit, Call Calibration, Call Monitoring software.
- Excellent communication skills with ability to work effectively with cross-functional teams.
📌 Quality Analyst | US Process - Voice (Noida)
🏢 R Systems International
📍 Noida