Role & responsibilities

1. Requirements Gathering and Analysis:

- Lead structured discovery workshops to capture and analyse functional and nonfunctional business requirements.
- Translate requirements across Sales Cloud, Service Cloud, Automotive Cloud, and Agentforce workstreams into detailed user stories, process flows, and acceptance criteria.
- Maintain a comprehensive requirements traceability matrix to ensure endtoend alignment throughout the delivery lifecycle.
- Identify requirement gaps, inconsistencies, or constraints, and resolve them in partnership with Solution Architects and Technical Leads.

2. Process Mapping and Optimisation:

- Document AsIs business processes and design ToBe processes aligned with Salesforce platform capabilities.
- Identify opportunities for automation and recommend Salesforcenative solutions such as Flows, Approval Processes, and Macros.
- Facilitate process improvement discussions to ensure Salesforce adoption delivers measurable operational value.

3. Salesforce Functional Expertise:

- Demonstrate robust functional understanding of Sales Cloud, Service Cloud, and Automotive Cloud objects, configuration capabilities, and standard features.
- Support configuration tasks including page layouts, validation rules, record types, assignment rules, and picklist updates.
- Collaborate closely with technical teams to accurately convey functional intent behind customisation needs.




- Maintain awareness of Agentforce and Salesforce AIpowered features to help align business expectations with platform capabilities.

4. User Acceptance Testing (UAT) Coordination:

- Lead UAT planning and execution, including test case creation, test script development, and business user coordination.
- Maintain structured defect logs and track retesting cycles through to closure.
- Obtain formal business signoff and ensure test outcomes support golive readiness.

5. Stakeholder Communication and Reporting:

- Serve as the central liaison between business stakeholders and the delivery team throughout all phases of the project.
- Prepare and deliver sprint demos, status reports, requirement clarifications, and validation updates.
- Maintain organised documentation across collaboration platforms such as SharePoint or Confluence.

6. Training and Change Management Support:

- Support the development of training content, user guides, and quickreference materials for end users.
- Assist in performing change impact assessments and execution of change management strategies.
- Facilitate enduser training and provide handson support during hypercare and early adoption phases.

7. Certifications:

- Required: Salesforce Administrator (ADM 201).
- Preferred: Salesforce Business Analyst Certification, Service Cloud Consultant, Sales Cloud Consultant.

📌 Salesforce Business Analyst (Nagpur)
🏢 Tata Consultancy Services
📍 Nagpur