Job SummaryWe are looking for experienced Voice Processing Call Centre Agents to support customer/business processes through voice-based interactions. The ideal candidate should have prior call centre experience and strong English communication skills, with the ability to communicate effectively with customers and internal stakeholders in a US-shift environment.Key Responsibilities

- Handle inbound and/or outbound voice calls as per business requirements.
- Communicate professionally and effectively with customers and stakeholders.
- Understand customer queries and provide accurate information or appropriate resolutions.
- Follow defined processes, call handling guidelines, and quality standards.
- Maintain accurate records of customer interactions and update relevant systems.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Meet defined productivity, quality, customer service,



and process-related targets.
- Follow company policies, compliance requirements, and standard operating procedures.
- Work effectively during US business hours and rotational weekly offs.

Required Skills & Qualifications

- 25 years of relevant Call Centre/BPO experience.
- Solid verbal communication skills in English.
- B2-level English communication proficiency or equivalent.
- Good active listening and comprehension skills.
- Ability to handle customer interactions professionally.
- Good problem-solving and interpersonal skills.
- Comfortable working in a US rotational shift environment.
- Willingness to work from the Hafeezpet, Hyderabad office.
- Ability to join at short notice/ASAP.

📌 Voice Processing Call Centre Agents (Hyderabad)
🏢 Quess IT Solutions
📍 Hyderabad