Job Title: Unified Communications

Experience: 6-10Years

Interview Mode: Virtual

Interview Date: To be Announced

Work Location-Chennai, Noida ,Kolkata

Essential skills

- Minimum 68 years experience in Unified Communications / Contact Centre environments, including significant time in a senior or lead technical capacity.
- Deep, hands-on expertise with Genesys (Genesys Cloud CX), including very strong AI and CX2 capability bots, AI-assisted routing, digital/voice automation, predictive engagement and analytics.
- Robust knowledge of Webex Calling, Microsoft Teams PSTN Calling (BYO Carrier), enterprise mobile platforms and messaging solutions, and how they integrate with contact centre and collaboration tooling.
- Proven experience architecting and leading Unified Communications solutions at scale, across contact centre, calling, mobile and messaging platforms.
- Track record of technical leadership: setting standards, reviewing designs, and mentoring engineers within a team.
- Confident scripting and integration experience (e.g., APIs, Genesys Architect, PowerShell)



to support automation and platform configuration.
- Able to perform the role of a Business Analyst when required, including requirements gathering, process mapping and translating business needs into technical designs.
- Able to translate complex technical detail into business-friendly language for non-technical and senior stakeholders.
- Strong stakeholder management and influencing skills, with the ability to drive alignment across teams without direct authority.
- Genesys and/or Cisco certification(s) at Associate/Expert level (or working towards).

Desirable / nice to have

- Formal people leadership or team lead experience.
- ITIL or equivalent service management framework knowledge.
- Experience owning a technical roadmap or architecture governance process.
- Experience with AI/CX platforms beyond Genesys, such as conversational AI, chatbots and virtual agents
- Exposure to vendor management for Unified Communications tooling.

📌 Unified Communications Technical Lead (Noida)
🏢 Tata Consultancy Services
📍 Noida