Role & Responsibilities

- Performing inbound chat from wire transfer customers and agents.
- Take inbound chats per day from the customers.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
- Show positive oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

- Educational Qualification: Any Graduate
- Fresher graduates are eligible to apply




- Graduates with a minimum 6 months of chat experience are required.
- Excellent Written & communication in English.
- Should be comfortable in night shifts and rotational week offs.
- Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
- Working Model : 24*7 (work from Office)
- Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

- Salary Range- 2.95 LPA - 3.43 LPA
- Free pick up and drop facility will be provided within 35 Kms from office address
- Medical Insurance
- Life Insurance

📌 Walk-in || Customer Service Representative (Chat Process) (Noida)
🏢 Telus International
📍 Noida