02 Oct
|
Anika Industries
|
Noida
02 Oct
Anika Industries
Noida
Roles and Responsibilities
- Manage a team of callers to achieve daily targets for outbound calls, ensuring quality standards are met.
- Conduct regular performance reviews, provide feedback, and coach team members to improve their skills.
- Develop and implement effective strategies to increase productivity, reduce attrition rates, and enhance customer satisfaction.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Collaborate with other teams to resolve complex issues related to calling processes, products/services, or customers.
📌 Team Lead (Calling Process) (Noida)
🏢 Anika Industries
📍 Noida