We are seeking an experienced and results-oriented Senior Manager Contractor Engagement to lead and strengthen contractor engagement, retention, compliance, and operational excellence across our US Staffing business. This role will own the end-to-end contractor experience, partnering closely with Staffing, Operations, HR, Payroll, Compliance, Finance, and client-facing teams to ensure a seamless and engaging journey for contractors.

The ideal candidate will bring strong experience in US staffing operations, contractor lifecycle management, stakeholder management, employee/contractor engagement, and process optimization, with a demonstrated ability to lead teams and drive measurable business outcomes.

Key Responsibilities-

Contractor Engagement & Experience-

- Own the overall contractor engagement strategy and lifecycle for consultants deployed across US client accounts.
- Develop programs and initiatives to improve contractor satisfaction, retention, productivity, and overall experience.
- Establish structured communication channels and engagement touchpoints throughout the contractor lifecycle.
- Monitor contractor feedback, identify recurring concerns, and implement solutions to improve engagement.
- Drive initiatives around contractor recognition, appreciation, rewards, and retention.
- Act as a senior escalation point for complex contractor concerns and ensure timely resolution.

Contractor Lifecycle Management-

- Oversee contractor onboarding, deployment, assignment management, extensions, conversions, offboarding, and related processes.




- Ensure contractors receive timely information regarding assignments, timesheets, payroll, benefits, policies, compliance requirements, and client expectations.
- Partner with internal teams to minimize onboarding delays, payroll issues, assignment disruptions, and other contractor-impacting challenges.
- Establish governance mechanisms and service-level expectations across the contractor lifecycle.

US Staffing Operations-

- Partner closely with Recruiting, Account Management, Sales, HR, Payroll, Compliance, Finance, and Legal teams to deliver a consistent contractor experience.
- Ensure operational processes align with US staffing regulations, client requirements, and company policies.
- Track and manage key contractor-related operational metrics, including retention, attrition, onboarding turnaround time, payroll/timesheet issues, engagement levels, and assignment extensions.
- Identify operational gaps and drive process improvements through automation, standardization, and effective governance.

Leadership & Team Management-

- Lead, mentor, and develop a team responsible for contractor engagement and support.
- Establish clear goals, performance metrics, operating rhythms, and accountability mechanisms.




- Build a high-performance culture focused on responsiveness, ownership, customer service, and continuous improvement.
- Coach team members on handling escalations, stakeholder communication, and complex contractor situations.

Stakeholder & Client Management-

- Build strong relationships with internal stakeholders, clients, and contractors.
- Partner with client-facing teams to understand workforce requirements and proactively address contractor experience concerns.
- Present contractor engagement metrics, trends, risks, and improvement initiatives to senior leadership.
- Drive cross-functional initiatives involving multiple business functions and stakeholders.

Required Qualifications & Experience-

- Bachelor’s degree in business, Human Resources, Operations, or a related discipline.
- 12+years of experience in US Staffing, Recruitment Operations, Contractor Management, Workforce Management, HR Operations, or a related field.
- Proven experience managing contractor/consultant populations within a US staffing environment.
- Strong understanding of the US staffing and contingent workforce lifecycle.
- Experience managing teams and leading cross-functional initiatives.
- Strong stakeholder management and executive communication skills.
- Demonstrated experience in process improvement, operational governance, and metrics-driven management.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple priorities in a rapid-paced, high-volume environment.

📌 Sr Manager - Employee Relations (US Staffing) (Noida)
🏢 Russell Tobin
📍 Noida