02 Oct
|
People Fraction
|
Bengaluru
02 Oct
People Fraction
Bengaluru
Roles and Responsibilities :
- Manage customer complaints and issues in a timely and professional manner to ensure high levels of customer satisfaction.
- Develop and implement effective strategies to resolve complex customer escalations, ensuring minimal impact on business operations.
- Collaborate with internal teams to identify root causes of recurring issues and develop solutions to prevent future occurrences.
- Analyze data to track key performance indicators (KPIs) related to customer satisfaction, resolving time, and first-call resolution rates.
Job Requirements :
- 5-8 years of experience in CRM management or similar role within the telecom/ISP industry.
- Strong understanding of TAT management principles and practices for effective issue resolution.
- Proven ability to manage multiple priorities simultaneously while maintaining attention to detail and meeting deadlines.
📌 Customer Care Manager (Bengaluru)
🏢 People Fraction
📍 Bengaluru