Key Responsibilities

Lead Management

- Contact fresh leads generated through Meta Ads, Facebook, Instagram, LinkedIn, website inquiries, referrals, and other marketing channels.
- Make a minimum of 100+ outbound calls per working day to engage prospective clients and maintain consistent lead outreach.
- Respond to inbound inquiries through phone, WhatsApp, email, and social media.
- Qualify prospects based on education, work experience, language proficiency, age, current country, and immigration goals.
- Understand client requirements before recommending an appropriate consultation.

Consultation Booking

- Explain available consultation options and appointment process.
- Schedule consultations with RCICs through the company's scheduling system.
- Coordinate Google Meet or in-person appointments.
- Confirm appointments and send reminders.
- Minimize no-shows through proactive follow-ups.

Client Communication

- Explain Canadian immigration pathways at a high level without providing immigration advice reserved for licensed RCICs.
- Handle objections professionally.
- Maintain excellent customer experience throughout the pre-sales journey.
- Build trust and confidence with prospective clients.

CRM Management

- Update every interaction in Zoho CRM.
- Maintain accurate lead stages.
- Record call outcomes, follow-up dates, meeting status, and notes.
- Ensure complete client information is captured.

Follow-Up Management

- Conduct timely follow-ups with interested prospects.
- Re-engage dormant leads.
- Convert qualified prospects into booked consultations.
- Track pending leads until closure.

Coordination

- Coordinate with RCICs regarding scheduled consultations.




- Work closely with the Pre-Sales Manager and Filing Team.
- Share important client information before consultations.

Required Skills

- Excellent spoken English.
- Robust Hindi communication skills (additional regional languages are an advantage).
- Proficiency in Punjabi, Gujarati, or French will be considered an added advantage during the hiring process.
- Outstanding interpersonal and negotiation skills.
- Active listening and consultative selling ability.
- Persuasive communication with a customer-centric approach.
- Professional phone etiquette.
- Strong follow-up discipline.
- Good organizational and time management skills.
- CRM knowledge (Zoho CRM preferred).
- Basic computer proficiency (Google Workspace, Microsoft Office).

Eligibility

- Graduate in any discipline.
- Experience in Immigration, Travel, Aviation, Education, Banking, Insurance, BPO Sales is preferred.
- 25 years of customer-facing experience.

Preferred Experience

Candidates with experience in any of the following will have an advantage:

- Immigration Consultancy.
- Overseas Education.
- Visa Services.
- Telecalling.
- Inside Sales.
- Customer Support.
- Appointment Setting.
- Lead Generation.

Key Performance Indicators (KPIs)

- Maintain a minimum of 100+ outbound calls per working day.
- Daily meaningful client conversations.
- Qualified leads generated.
- Consultations booked.
- Consultation attendance (show-up) rate.
- CRM data accuracy and timely updates.
- Follow-up completion rate.
- Conversion from inquiry to consultation.
- Client satisfaction.
- Adherence to company SOPs and quality standards.

Email: [email protected]

📌 Consultation Executive (Canada Immigration) (Ahmedabad)
🏢 Cross Cosmic
📍 Ahmedabad