Role: Travel Consultant / Sr. Travel Consultant

Location: Mumbai

Experience: 2-7 years

Job Summary:

Job Responsibilities:

- Handle international flight amendments including date change, reissuance, rerouting, cancellation, refund, and name correction as per airline policies.
- Interpret and apply fare rules accurately for revalidation and reissue cases.
- Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.
- Manage ADM prevention by ensuring correct pricing and compliance with airline policies.
- Maintain TAT and SLA as per company standards.
- Ensure accurate documentation and maintain proper case notes in the system.
- Handle queue management and prioritize urgent cases.
- Support escalations and complex amendment scenarios efficiently.
- Required Skills & Competencies:
- Robust knowledge of international ticketing and amendment processes.
- Hands-on experience in GDS (Amadeus / Galileo / Sabre).
- Good understanding of fare construction and airline penalty structures.




- Ability to handle pressure and manage high volumes.
- Strong communication skills (written & verbal).
- Attention to detail and analytical skills.

Required Skills

- 2-7 years of experience in domestic and international air ticketing.
- Hands-on experience in ticket reissues, refunds, cancellations, voluntary and involuntary schedule changes.
- Strong understanding of airline fare rules, fare construction, taxes, penalties, and ADM management.
- Proficiency in GDS systems such as Amadeus, Galileo, or Sabre.
- Good knowledge of airline schedule change and waiver policies.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and coordination abilities.
- High attention to detail with the ability to work under pressure and meet SLA/TAT requirements.
- Proficiency in Microsoft Excel and MS Office.

📌 Corporate & Marine Ticketing (Mumbai)
🏢 Tripjack
📍 Mumbai