About the Role

We're looking for a Support Engineer to serve as the primary point of contact for our CRM clients. You'll manage client relationships end-to-end handling configurations, troubleshooting, reporting, and long- term success while working cross-functionally to deliver timely, high-quality resolutions.

Key Responsibilities

- Collaborate with internal teams, such as sales and technical support, to gather client requirements, customize the CRM platform,
- Provide guidance and support to clients, addressing any questions, concerns, or technical issues.
- Actively engage with clients to understand their unique business needs and goals, identifying opportunities for further system optimization and enhancements
- Regularly communicate with clients to ensure their satisfaction, address any concerns, and provide ongoing
- Provide ongoing support to clients, assisting with system configurations, troubleshooting issues, and advising on best practices for CRM usage.
- Stay up-to-date with the latest CRM updates and releases,
- Collaborate with clients to develop strategies for maximizing the value of the CRM software, aligning with their specific business objectives
- Proactively address client concerns or challenges,



working closely with internal teams to provide timely resolutions and maintain high client satisfaction.
- Assist clients in generating and analyzing CRM reports and data, providing insights and recommendations to support their business decisions.
- Collaborate with the CRM team to gather client feedback, report system bugs or enhancement requests, and contribute to ongoing product improvement initiatives.

Requirements

- 1+ Year of Experience
- Bachelor's degree in engineering, or a related field (or equivalent experience).
- Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with clients
- Excellent problem-solving and analytical abilities to understand client requirements and provide suitable solutions.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.
- Proficient in providing technical support.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced setting.
- Experience in handling international clients
- Robust Command of both Hindi and English languages.

Location - Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai

📌 Support Engineer (Hyderabad)
🏢 Optimiser
📍 Hyderabad