Dentalkart is looking for 2 Operations Executives who can combine customer calling with hands-on warehouse management system (WMS) usage. The role bridges customer communication and warehouse execution - ensuring order-related queries are resolved on call while day-to-day WMS transactions and basic warehouse processes run smoothly and accurately.

Key Responsibilities

Customer Calling

- Make and receive calls to customers for order status updates, delays, discrepancies, and general order-related queries.
- Communicate clearly and professionally, ensuring customer concerns are addressed and logged appropriately.
- Coordinate with internal teams to close the loop on customer queries raised during calls.

WMS & Warehouse Operations

- Perform day-to-day transactions on the Warehouse Management System (WMS) - order allocation, stock updates, and dispatch-related entries.
- Support basic warehouse operations including inward/outward tracking, put-away, and picking as required.
- Flag and escalate WMS discrepancies (allocation errors, stock mismatches) to the concerned team for resolution.




- Maintain accuracy of records to support smooth order fulfillment and inventory tracking.

Coordination & Reporting

- Liaise between the customer support and warehouse teams to ensure timely resolution of order issues.
- Maintain daily trackers/reports on calls handled and WMS tasks completed.

Required Skillset

- Calling customers clear, confident communication for order-related queries and updates.
- Understanding of WMS (Warehouse Management System); familiarity with Vinculum is an added advantage.
- Basic understanding of warehouse operations (inward, outward, put-away, picking, dispatch).

Desired Candidate Profile

- Graduate in any discipline; prior experience in e-commerce/logistics operations preferred.
- 1 - 3 years of relevant experience in operations, warehouse, or customer calling roles.
- Comfortable working with computer systems/WMS software and basic MS Excel.
- Valuable communication skills in English and Hindi.
- Willingness to work from the warehouse/office location (Chhatarpur, New Delhi).

📌 Operations Executive - Logistiscs & Warehouse (New Delhi)
🏢 Dentalkart
📍 New Delhi