Job Summary

Junior Program Associate - Second Chance Program

About the Role

We are looking for a motivated and detail-oriented Program Associate to support the delivery and adoption of the Pratham Learning Platform (PLP) across Pratham's Second Chance Program in 12 Indian states, while providing operational support to state program teams.

The candidate will play a key role in ensuring that field teams are able to use the platform in their day-to-day work with ease. This includes coordinating training, creating learning resources, providing timely support to the field team and feedback to the central team, supporting field teams to understand and adopt the digital platform for themselves and their learners, and identifying challenges that require alternate or practical solutions.

Our target group includes facilitators and learners with varying levels of digital literacy, in rural and semi-urban program locations. Therefore, we are looking for someone who enjoys simplifying processes, solving day-to-day operational challenges, and helping others become confident users of the platform.

The role is dynamic, and responsibilities will evolve based on ongoing projects, and program priorities.

Key Responsibilities

- Training and Capacity Building of field and program teams.
- Support the planning and execution of PLP trainings, orientation sessions, and refresher workshops.
- Coordinate with state teams to schedule and track training activities.
- Identify and document issues affecting PLP adoption and engagement, and coordinate with Program, Measurement, Content and Tech teams to develop and implement solutions that improve user experience and engagement for multiple users.
- Documentation and monitoring of platform usage and follow up with teams to encourage effective and consistent use of the platform.

User Support and Platform Adoption

- Support onboarding of new users onto the platform.




- Provide timely support to state teams and facilitators on day-to-day operational queries related to PLP.
- Help users navigate platform features and resolve routine issues.
- Track frequently reported challenges and ensure they are documented and escalated to concerned teams where required.

Resource Development

- Develop easy user guides, FAQs, videos, presentations, and other learning resources.
- Continuously improve support materials based on user feedback and common challenges.
- Ensure resources are easy to understand for users with limited digital literacy.
- Prepare reports and summaries on training coverage, user feedback, and recurring issues.
- Support data compilation and documentation related to PLP implementation.

Program Support

- Support program leadership in implementing ongoing PLP initiatives and pilots.
- Assist in testing new features and documenting user feedback.
- Take on additional responsibilities based on program needs and evolving priorities.

Skill requirements

- Experience with LMS/EdTech platforms
- Basic understanding of UX/user journeys
- Experience with digital adoption/change management
- Experience with data analysis and visualization, with the ability to identify trends and insights and use data to inform implementation.
- Basic understanding of APIs/integrations - not coding, just enough to understand technical conversations
- Experience with digital learning across multiple languages and diverse user groups
- Experience managing helpdesks/ticketing systems
- Experience working with government/community/non-profit programmes
- Experience supporting technology pilots, including user onboarding, field testing, feedback collection, identifying issues and documenting learnings for scale-up.

Disclaimer This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Jr Program Associate - Second Chance Program (New Delhi)
🏢 Pratham Software
📍 New Delhi