Role & responsibilities

- Welcome and assist patients, attendants, and visitors professionally.
- Handle patient registration, appointment scheduling, and enquiries.
- Manage incoming calls and provide accurate information regarding services.
- Coordinate with doctors, technicians, billing, and other departments.
- Assist patients with the required documentation and procedures.
- Handle billing/payment-related coordination and issue receipts where applicable.
- Maintain patient records and ensure accuracy of data.
- Address patient concerns and escalate complaints to the concerned department.
- Maintain proper records of daily front-office activities.
- Ensure the reception area is clean, organized, and professional.
- Follow organizational policies, SOPs, and patient-service standards.




- Support other administrative/front-office activities as required.

Preferred candidate profile

- Graduate in any discipline.
- 13 years of experience in front office, reception, customer service, healthcare, hospital, or diagnostic centre preferred.
- Excellent communication and interpersonal skills.
- Good command of Hindi and English.
- Basic computer knowledge and proficiency in MS Office.
- Pleasant personality with a qualified and customer-friendly approach.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Good coordination and problem-solving skills.

📌 Front Office Executive (New Delhi)
🏢 Mahajan Imaging
📍 New Delhi