Role & responsibilities

Role & Responsibilities

Handle customer queries through calls and emails in a professional manner.

Provide timely and accurate support while meeting defined SLAs.

Take ownership of customer concerns and resolve issues with a customer-first approach.

Maintain accurate customer records and documentation.

Meet performance targets related to quality, productivity, attendance, and first-contact resolution.

Identify recurring customer issues and suggest process improvements.

Preferred Candidate Profile

Freshers and candidates with 02 years of experience can apply.

Good English communication skills (B2 level or above).

Strong verbal and written communication with active listening skills.

Typing speed of 30 WPM with 93% accuracy.

Good customer service and problem-solving skills.





Familiarity with professional email etiquette and voice communication.

Basic knowledge of Windows operating systems.

Ability to work independently and manage time effectively.

Comfortable working in rotational shifts, including day and night shifts.

Minimum qualification: 12th pass or equivalent

Perks & Benefits

Opportunity to work in a fast-paced and global work environment.

Exposure to global clients and professional customer service processes.

Continuous learning and career development opportunities.

5 working days with 2 rotational days off.

Chance for freshers to build a career in customer support

📌 Customer Support Associate (Chennai)
🏢 Nyukti Business Solutions
📍 Chennai