CRM Executive - Veritas

Location: Guindy, Chennai
Experience: 0 to 2 Years
Languages Preferred - English + Tamil + 3rd Language (Hindi/Telegu/Bengali/Kannada/Odia)
Interview: 25th September (Friday) Walk-In Drive

Role:

- Handle customer queries and follow-ups.
- Maintain customer records and CRM data.
- Coordinate with internal teams for issue resolution.
- Ensure valuable customer relationships and satisfaction.

Requirements:

- Freshers and candidates with 0 to 2 years experience can apply.
- Good communication and interpersonal skills.
- Basic knowledge of MS Office/CRM tools.

Roles and Responsibilities :

- Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner.




- Provide accurate information on products/services to customers through effective communication skills.
- Resolve customer issues promptly by escalating complex problems when necessary.
- Maintain records of all interactions with customers using CRM software.

Job Requirements :

- 0-1 year of experience in BPO/Call Centre environment or related field.
- Excellent English language proficiency (written & spoken).
- Strong voice processing skills for clear communication over the phone.
- Ability to work in a fast-paced environment with multiple priorities.

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