Role & responsibilities

- Bachelors degree / diploma in Mechanical.
- Minimum 5 years of field service experience
- Good working knowledge of ERP/FSM/CRM systems
- Strong computer proficiency in MS Word and MS Excel
- Positive coordination, planning, and execution skills
- Ability to manage field operations and supervise service engineers
- Strong communication skills for customer, internal team, and stakeholder coordination
- Knowledge of service processes, spare management, and chargeable job handling
- Understanding of Health & Safety requirements in field operations
- Ability to work under pressure and ensure SLA-driven execution

Preferred candidate profile

- Experience in managing field-based teams
- Exposure to oil & gas, retail outlet, or petroleum equipment service operations
- Familiarity with preventive maintenance planning and breakdown service management
- Experience in handling customer escalations and service reporting systems
- Working knowledge of workload planning and field productivity management

📌 Senior Customer Operations Executive (Hyderabad)
🏢 Gilbarco Veeder-Root
📍 Hyderabad