We are hiring

Location : Hyd (DLF Gochibowli)

** Only Immediate to 15days Joiners **

Job Title: Team Lead - Customer Support (International Process)

Job Summary:
We are looking for an experienced Team Lead to manage and motivate a team of Customer Support Associates in an international process. The role involves driving team performance, ensuring service quality, meeting KPIs, and enhancing customer satisfaction.

Key Responsibilities:

- Lead, coach, and mentor a team of customer support executives.
- Monitor team performance and ensure achievement of SLAs, KPIs, and quality targets.
- Conduct performance reviews, feedback sessions, and team meetings.
- Handle customer escalations and provide effective resolutions.
- Prepare reports and collaborate with internal stakeholders to improve processes.
- Maintain high levels of customer satisfaction and team engagement.
- Requirements:

- Graduate in any discipline.
- 2-5 years of experience in international customer support, with at least 1 year in a Team Lead role.
- Excellent communication and people management skills.
- Robust knowledge of customer service metrics and shift flexibility.

📌 Team Lead - International Process (Hyderabad)
🏢 TP
📍 Hyderabad