Regional Manager (Operations)
Role Summary
The Regional Manager Operations is the primary on-ground operational leader responsible for
the performance, compliance and client satisfaction across all assigned O&M; sites within the
region. The role demands solid field presence, operational discipline, and the ability to manage
multi-site teams through Service Delivery Managers while supporting the Cluster Head in
achieving regional financial and strategic objectives.
Key Responsibilities
Site Operations & Compliance
The Regional Manager oversees end-to-end O&M; activities across all assigned railway sidings and
terminals, ensuring strict adherence to SOPs, preventive maintenance schedules, and statutory
requirements. The role demands active monitoring of daily site operations to maintain reliability,
service continuity, and asset performance, with immediate on-ground support provided for any
operational or technical issues in consultation with the Cluster Head.
Field Presence & Reviews
The role requires frequent travel to all assigned sites for operational reviews, audits, manpower
assessments, and client meetings. The Regional Manager conducts surprise inspections to verify
discipline, reporting accuracy, and compliance, and submits structured visit reports to the Cluster
Head following each review.
Billing & Revenue
The Regional Manager ensures accurate preparation and timely submission of client invoices with
complete supporting documentation. The role also carries responsibility for proactively
identifying opportunities for special or additional works that contribute to site-level and regional
revenue growth, coordinating with the Cluster Head for pursuit and closure.
Digitization & Reporting
Full and disciplined usage of LARK DPR and LARK PMS systems is a non-negotiable expectation
across all sites.



The Regional Manager monitors data accuracy, daily reporting compliance, and
KPI tracking through the SDMs/PMs to ensure management visibility and decision-making
quality.
Safety & Standards
The Regional Manager is accountable for implementing safety protocols across all sites, including
ensuring regular Toolbox Talks (TBT) are conducted by site teams and maintaining zero tolerance
for safety violations and policy breaches.
Manpower & Team Development
The role involves monitoring absenteeism, overtime, and attrition across the region and
optimizing manpower deployment without compromising operational performance. The Regional
Manager is expected to actively develop SDMs/PMs as second-line leaders, support their growth,
and uphold organizational values, discipline, and ethical conduct across all teams.
26-27

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Client Engagement
The Regional Manager maintains regular communication with client representatives at the site
and regional level, acts as the first escalation point for operational concerns within the region, and
supports the Cluster Head during client reviews and performance meetings. A proactive approach
to improving Customer Satisfaction (CSAT) is central to this responsibility.
Key Deliverables
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Smooth and compliant O&M; execution across all assigned sites
100% reporting compliance in LARK systems
Timely billing and a controlled receivables cycle
Improved safety record with zero major violations
Strong SDM/PM leadership and manpower stability across the region
Measurable contribution to regional revenue growth through additional works
Key Performance Indicators
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Productivity
Safety compliance
Billing Timeliness
Receivables Aging
LARK System Adherence
Manpower Efficiency
Attrition levels and
CSAT scores.
26-27

📌 Unirail hiring "Regional Manager- Operations" For Hyderabad Location
🏢 Unirail
📍 Hyderabad