As the HR Business Partner, you will act as a strategic partner to the Dark Stores & Quick Commerce Operations Team, driving people initiatives that enable rapid business growth, workforce scalability, and operational excellence. This role requires balancing strategic HR planning with hands-on execution in a fast-paced environment.
The Dark Stores & Quick Commerce team manages micro-fulfillment centers and last-mile operations to deliver ultra-fast services. HR plays a pivotal role in building a high-performance culture, ensuring compliance, and supporting talent needs across distributed locations.
Key Responsibilities:
- Partner with business leaders to understand manpower requirements and execute workforce planning.
- Drive end-to-end employee lifecycle management: onboarding, engagement, performance management, and exit processes.
- Support recruitment and talent acquisition strategies for frontline and managerial roles.
- Implement HR policies, ensure compliance, and maintain labor law adherence across multiple store locations.
- Act as a trusted advisor for employee relations, grievance handling, and conflict resolution.
- Design and execute employee engagement initiatives tailored for store and delivery staff.
- Collaborate with Learning & Development teams to upskill employees and managers.
- Monitor HR metrics (attrition, absenteeism, productivity) and recommend interventions.
Qualifications & Experience:
- MBA/PGDM in HR or equivalent qualification.
- 510 years of HR experience, preferably in retail, FMCG, logistics, or quick commerce.
- Strong understanding of labor laws, compliance, and workforce management in distributed operations.
- Ability to manage high-volume hiring and employee relations in a fast-paced setting.
- Excellent communication, stakeholder management, and problem-solving skills.
- Data-driven mindset with experience in HR analytics and reporting.
- Flexibility to travel to store locations and adapt to dynamic business needs.