02 Oct
|
Concentrix
|
Hyderabad
02 Oct
Concentrix
Hyderabad
Roles and Responsibilities :
- Lead a team of customer support representatives to achieve daily targets and goals.
- Handle complex customer queries and resolve issues in a timely and professional manner.
- Develop and implement effective training programs to improve team performance and productivity.
- Collaborate with other departments to ensure seamless communication and efficient issue resolution.
Job Requirements :
- 4-10 years of experience in an International BPO or Call Centre environment.
- Solid background in customer handling, customer service, and team leading/handling.
- Excellent communication skills with the ability to work effectively in a fast-paced environment.
📌 Team Lead (Hyderabad)
🏢 Concentrix
📍 Hyderabad