Location: Hyderabad
Industry: ITES / International BPO
Experience: 10+ Years
Level: L4 / L4A or equivalent
Role Overview
We are looking for an experienced Business HR / HRBP skilled with 10+ years of overall HR experience and strong expertise in core Business HR. The candidate should have relevant International BPO experience and be confident in independently partnering with Program Heads and senior business stakeholders.
Key Responsibilities
- Partner with Program Heads and business leaders on people and business priorities.
- Drive employee engagement, performance management and retention initiatives.
- Manage employee relations, grievances and employee escalations.
- Lead talent management, succession planning and workforce planning initiatives.
- Provide HR insights and support business decision-making.
- Advise stakeholders on HR policies, processes and compliance.
- Independently manage senior stakeholder relationships.
- Support organizational development and people-related business initiatives.
Must-Have Criteria
- 10+ years of overall HR experience
- Strong Business HR / HRBP experience
- Relevant International BPO / BPM industry experience
- Experience supporting large operations / programs / delivery teams
- L4/L4A or equivalent senior-level exposure preferred
- Ability to independently partner with Program Heads / Business Heads
- Strong employee relations and grievance-handling experience
- Strong stakeholder management, communication and problem-solving skills