Greetings from IntouchCX!

HIRING: Customer Service Associate International Chat Process

Location: Hyderabad
Work Mode: Work From Office (WFO)
Process: International Chat Process
Language: English
Shifts: 24/7 Rotational Shifts

JOB ROLE: Customer Service Associate Chat Support

We are hiring Customer Service Associates for our International Chat Process.

Roles and Responsibilities:

- Respond to customer queries through live chat in a professional and timely manner.

- Understand customer requirements and provide appropriate product and service solutions.

- Troubleshoot and resolve customer issues by providing accurate information.

- Maintain high customer satisfaction through prompt and courteous support.

- Handle multiple chat conversations simultaneously while meeting response time targets.

- Update and maintain accurate customer records and interaction logs in the CRM system.

- Follow company policies, quality standards, and data privacy guidelines.

- Collaborate with internal teams to resolve customer concerns efficiently.

- Achieve key performance metrics including CSAT, FRT, AHT,



and resolution rate.

ELIGIBILITY CRITERIA:

- Education: 10+2 is mandatory.

- Diploma (3 years), Undergraduates, BE/B.Tech, and Graduates from any stream are eligible.

- Experience: 1 to 3 years of relevant experience.

- International Chat Process experience is mandatory.

- Excellent verbal and written English communication skills.

- Immediate joiners are preferred.

ADVANTAGES:

- Salary: Up to 34 LPA

- 5 Days Working

- 2 Rotational Week-offs

- 24/7 Rotational Shifts

- 2-Way Free Cab Facility

HOW TO APPLY:

Interested candidates can send their updated resume to:

Email: [email protected]
Contact: (phone hidden)

For a quick response, please call or share your resume.

Please mention "HR Vandana" on your resume.

IMPORTANT:

IntouchCX does not charge any money for job offers or interviews. Please beware of fraudsters asking for registration fees, processing fees, or refundable deposits.

📌 International Customer Support Executive (Chat Process) (Hyderabad)
🏢 IntouchCX
📍 Hyderabad