Job Summary

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.

We are looking for a hands-on, self-driven HR professional with strong HR operations experience who is comfortable working independently and taking ownership. The ideal candidate will help build and improve HR Shared Services processes, drive standardization and efficiency, and partner with HR teams across multiple countries to deliver accurate, compliant, and high-quality support throughout the employee lifecycle.

Responsibilities

- Shared Services Setup Ownership Play a key role in designing and establishing the HR Shared Services operating model from scratch, including scope definition, service catalog, SLAs, and governance.
- End-to-end HR Operations Independently manage end-to-end HR operations with minimal supervision while aligning with global HR process.
- Standard Operating Procedures Define, document, and continuously improve standard operating procedures (SOPs) across regions.
- 3Support transition 3Support transition of HR activities from regional teams into Shared Services in a structured and controlled manner.
- Subject matter expert Act as a subject matter expert for HR operational processes and shared services best practices.
- Employee Lifecycle Management Manage end-to-end onboarding and offboarding processes across assigned regions.
- Employment contracts and HR documentation Prepare employment contracts, amendments, and HR documentation in line with local labor laws.
- Background checks and government documentation Coordinate background checks, medical insurance enrollment, and government-related documentation (where applicable).




- Employee transitions Ensure smooth employee transitions including probation confirmations, internal transfers, and exit clearances.
- HR Operations Administration Maintain and update employee records in HRIS systems (UKG - UltiPro) with high accuracy.
- Data changes and letters Process employee data changes including promotions, transfers, salary changes, and leave updates.
- Letters and payroll support Generate employment-related letters (salary certificates, NOCs, experience letters).
- Payroll coordination Support payroll inputs, validations, and coordination with Finance and external payroll vendors.
- Compliance Ensure operational compliance with company policies and regional labor regulations.
- HR Systems Data Management Own data integrity and accuracy across all HR systems.
- Audits and reporting Conduct regular audits and reconciliations to ensure compliance and data quality.
- HR analytics Prepare HR reports and dashboards (headcount, attrition, leave, compliance metrics).
- Systems optimization Actively support HR systems optimization, automation, and process digitization initiatives.
- Leave Management Administer end-to-end leave management processes across regions.
- Leave governance Ensure accurate leave balances, approvals, and reporting in HR systems.
- Policy interpretation Support employees and managers with leave policy interpretation and queries.
- Employee Stakeholder Support Serve as the first point of contact for employee HR queries across regions.
- HR guidance Provide clear, timely guidance on HR policies, benefits, and processes.
- Cross-functional partnership Partner closely with Talent Acquisition, Finance, IT, Legal, and regional HR teams to ensure seamless service delivery.
- Service standards Maintain defined SLAs, turnaround times,



and service quality standards.
- Compliance governance Ensure all HR documentation meets audit, statutory, and internal compliance requirements.
- Audits Support internal and external audits related to HR operations.
- Confidentiality Maintain strict confidentiality of sensitive employee data.
- Governance Ensure adherence to regional employment laws and global governance standards.
- Process Improvement Identify opportunities to streamline, automate, and improve HR operational processes.
- Standardization Drive consistency and standardization across regions through documentation and controls.
- Evolution of the model Contribute actively to the evolution and maturity of the HR Shared Services model.
- Change management Support change management initiatives related to HR process transformations.

Qualifications

- Bachelor s degree in Human Resources, Business Administration, or related field.
- 3-5 years of experience in HR Operations or HR Shared Services environment.
- Prior experience setting up or scaling shared services operations is strongly preferred.
- Experience supporting multi-country HR operations (MEA, APAC, Europe preferred).
- Strong hands-on experience with HRIS systems (UKG/UltiPro preferred).
- Working knowledge of payroll coordination and labor law compliance.

Key Competencies

- Ability to work independently with strong ownership and accountability
- Strong attention to detail and data accuracy
- Service-oriented mindset with excellent communication skills
- Ability to manage high transaction volumes in a quick-paced environment
- Strong organizational, prioritization, and problem-solving skills
- High standards of confidentiality and integrity
- Continuous improvement and process excellence mindset
- Comfortable working across cultures and geographies
- Must be based in Hyderabad

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 HR Shared Services Specialist (Hyderabad)
🏢 JAGGAER
📍 Hyderabad