Role & responsibilities :

Key Responsibilities

1. Delivery Leadership & Execution Excellence

- Own end-to-end project delivery ensuring timelines, scope, quality, and margin targets are achieved.
- Drive structured execution through PMO governance and standardized operational frameworks.
- Establish and continuously improve a Quality Management System (QMS) aligned with global standards.
- Improve delivery predictability, operational efficiency, and execution consistency.
- Optimize delivery economics through cost control, resource utilization, and deployment efficiency.

2. Operational Scaling & Delivery Architecture

- Build scalable operational models to support growth across industries and geographies.
- Transition delivery models from customized execution to repeatable, scalable deployments.
- Ensure robust implementation readiness, resource alignment, and delivery consistency.

3. Vendor & Field Operations Management

- Lead vendor performance management across hardware, data operations, annotation, and deployment partners.
- Establish robust vendor governance frameworks and performance scorecards.
- Drive field service excellence through strong SLAs, rapid issue resolution, and customer-focused support operations.

4. Scope & Governance Management

- Own project scope governance and change management processes.
- Control scope creep and protect delivery profitability.
- Implement structured workflows for milestone management and change requests.

5.



Operational Performance & Metrics

- Build a strong data-driven operational culture through dashboards and performance tracking.
- Drive visibility across delivery timelines, operational efficiency, margins, resource utilization, and customer satisfaction.
- Lead operational revie

Key Skills Required

- Strategic Execution & Systems Thinking
- Operations Leadership & Process Excellence
- Vendor Negotiation & Supply Chain Optimization
- Change Management & Cross-Functional Leadership
- Financial Acumen (Margin Control & Resource Optimization)
- PMO Governance & Delivery Management
- Quality Management Systems (QMS)
- Data-Driven Decision Making & Operational Analytics

Technology Exposure

Experience with tools/platforms such as:

- ClickUp / Enterprise PMO Platforms
- Power BI / Looker / MIS Dashboards
- ERP / CRM Systems

Success Metrics (KPIs)

The successful candidate will be measured on:

- On-Time Delivery Performance
- Milestone Adherence Across Projects & Support Services
- Margin Protection & Scope Governance
- Reduction in Delivery Cycle Time
- Vendor Performance & SLA Compliance
- Operational Efficiency & Delivery Scalability
- Customer Satisfaction & Operational Visibility

Leadership Competencies

We are looking for leaders who demonstrate:

- Accountability
- Innovation
- Customer Centricity
- Collaboration
- Strong Leadership & Execution Ownership

📌 Chief Operating Officer (Hyderabad)
🏢 hiringhood
📍 Hyderabad