Role & Responsibilities:

- Handle incoming international customer queries via call, chat, or email with high professionalism.
- Resolve complex customer issues, escalations, and technical/service inquiries in a timely manner.
- Maintain high quality standards, customer satisfaction (CSAT) scores, and First Contact Resolution (FCR).
- Mentor and assist junior agents in handling difficult transactions when needed.
- Follow company workflows, security standards, and operational guidelines consistently.

Preferred candidate profile

- Minimum 2 to 5 years of relevant experience in International Voice / Non-Voice / Customer Support process.
- Excellent verbal and written English communication skills.
- Flexibility to work in 24/7 rotational shifts and rotational week-offs.
- Solid problem-solving, active listening, and multitasking abilities.
- Prior experience as a Senior Process Associate (SPE) or Senior Executive is preferred.
- Work Location: Hyderabad / Pune / Bangalore.

📌 Senior Process Executive - Customer Support (Hyderabad)
🏢 Manning Consulting
📍 Hyderabad