02 Oct
|
Spearhead Professional
|
Hyderabad
02 Oct
Spearhead Professional
Hyderabad
Role & responsibilities
- Handle inbound and outbound customer calls in a domestic process.
- Understand customer queries and provide accurate information or solutions.
- Resolve complaints and service-related issues professionally.
- Maintain valuable customer relationships through effective communication.
- Follow the defined call-handling process, scripts, and quality standards.
- Record customer interactions and update details accurately in CRM systems.
- Coordinate with internal teams for unresolved or escalated issues.
- Achieve daily/weekly/monthly targets such as call volume, resolution rate, AHT and customer satisfaction.
- Maintain proper call etiquette, active listening, and professional communication.
- Follow company policies, compliance guidelines, and escalation procedures.
- Participate in training and process updates to improve product/process knowledge.
📌 Voice Process Executive (Hyderabad)
🏢 Spearhead Professional
📍 Hyderabad