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Role & responsibilities

- Handle complex ServiceNow production incidents escalated from Tier 1 teams.
- Perform advanced technical troubleshooting involving scripts, workflows, integrations and data issues.
- Identify root causes and implement permanent fixes.
- Participate in P1/P2 Major Incident troubleshooting calls and lead RCA activities.
- Develop reusable fixes and automation to prevent recurring incidents.
- Execute ServiceNow Platform Clone and Upgrade activities.
- Design and implement medium-complexity enhancements on the ServiceNow platform.
- Develop and modify Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions and Flow Designer workflows.
- Develop and support integrations using REST/SOAP APIs and MID Servers.
- Develop and maintain Service Catalog items.
- Work on Data Imports, Transform Maps, Scheduled Jobs and Email Notifications.
- Analyze and optimize scripts, workflows and database operations for better performance.
- Support release planning, deployment activities and Update Set migration.
- Conduct code reviews and provide technical guidance to junior team members.
- Maintain technical design documentation,



knowledge articles and troubleshooting guides.

Preferred candidate profile

- 7+ years of overall experience with strong hands-on ServiceNow Development experience.
- Strong expertise in JavaScript / ServiceNow scripting.
- Hands-on experience with Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions and Flow Designer/Workflows.
- Strong experience in REST APIs, SOAP APIs and MID Server configuration.
- Experience with Data Imports, Transform Maps, Scheduled Jobs and Email Notifications.
- Good understanding of ServiceNow data model and platform architecture.
- Experience with multi-instance environments, Update Sets, Release Management, Platform Clone and Upgrades.
- Solid analytical and problem-solving skills with experience handling critical production incidents.
- Ability to mentor junior team members and interact with stakeholders.
- ServiceNow Certified System Administrator (CSA) Required.
- CAD and ITIL Foundation Preferred.
- Experience in one or more modules such as ITSM, ITOM, HRSD or CSM is preferred.
- Enterprise-scale production environment experience is an advantage.

📌 Senior Service Now Developer (Hyderabad)
🏢 Orcapod Consulting Services
📍 Hyderabad