02 Oct
|
IntouchCX
|
Hyderabad
02 Oct
IntouchCX
Hyderabad
Roles and Responsibilities :
- Handle customer inquiries through various channels such as email, web chat, and phone calls in a timely and professional manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer complaints and concerns in a fair and effective way.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 1-4 years of experience in an International BPO environment with expertise in blended processes (semi-voice).
- Strong communication skills for handling international chats and emails effectively.
- Ability to work on multiple tasks simultaneously while maintaining accuracy and attention to detail.
📌 International Chat process - Experienced (Hyderabad)
🏢 IntouchCX
📍 Hyderabad