02 Oct
|
Coforge
|
Gurugram
Roles and Responsibilities
- Handle customer inquiries via phone calls, emails, or chats to resolve their travel-related issues.
- Assist customers with booking flights, hotels, car rentals, and other travel arrangements using GDS systems like Amadeus or Sabre.
- Provide accurate information on flight schedules, routes, fares, and availability to customers.
- Offer personalized holiday packages based on customer preferences and budget constraints.
Desired Candidate Profile
- 0-5 years of experience in BPO/Call Centre environment handling International Voice process (preferably UK & US).
- Robust knowledge of airline reservations and ticketing procedures through GDS systems like Amadeus or Sabre.
- Excellent communication skills with ability to handle high-pressure situations effectively.
- Ability to work rotational shifts including night shifts from Monday to Friday (with weekends off).
📌 Customer Service Associate - Travel (Gurugram)
🏢 Coforge
📍 Gurugram