- Install, Maintain & Troubleshoots required client Software & hardware whether onsite or remotely.
- Handling Tickets & Managing Escalation
- Training to DL1 & recent engineers
- Conduct remote troubleshooting.
- Guide user with Simple, Step-by-step instructions
- Direct unresolved issues to the next level of support personal
- Must have extensive VIP & Executives level support experience.
- If necessary, liaise with third-party support and PC equipment vendors.
- Monitoring Day to Day CCTV camera & check backup
- Maintaining IT Inventory records.
- Maintaining all software licenses and ensuring that the Arvind Smart spaces Ltd is following licensing norms. (OEM & Paper Licenses)
- Responding to customer questions regarding operation and malfunctions.
- Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users

📌 Desktop Support Engineer 2 (Mundra)
🏢 TeamLease
📍 Mundra