Technical Lead - SRE

Experience :7 + Years

Work Mode: Remote

Key Responsibilities

- Provide technical leadership for the Engineering Operations and Support team.
- Act as the senior escalation point for complex and critical incidents.
- Lead investigation and technical coordination during major incidents.
- Establish troubleshooting standards and ensure engineering escalations contain appropriate diagnostic evidence.
- Work closely with client DevOps, SRE, infrastructure and development teams.
- Provide technical oversight for Jenkins, GitHub, Jira/Confluence and engineering toolchain support.
- Provide technical guidance for LSF, Altair Grid, EDA infrastructure and license-related troubleshooting.
- Review root-cause analyses and ensure appropriate corrective/preventive actions are identified.
- Define monitoring requirements and identify monitoring gaps.
- Establish and continuously improve operational runbooks.
- Analyze incident trends and identify recurring technical problems.
- Drive problem management to reduce repeat incidents.
- Identify opportunities to automate monitoring, diagnostics, remediation and ticket creation.
- Develop scripts/tools to automate repetitive operational activities where appropriate.
- Mentor Engineering team
- Define technical training and cross-training plans.
- Ensure adequate technical knowledge is available across shifts.
- Work with engineering teams to transition additional support activities into the Engineering Operations team.
- Establish technical criteria before accepting new systems into support.




- Contribute to architecture and operational-readiness discussions from a supportability perspective.
- Drive development of structured knowledge articles, FAQs and troubleshooting documentation.
- Support the evolution toward AI-assisted engineering support using the accumulated knowledge base.

Required Skills

- 7+ years of experience across DevOps, SRE, production engineering, infrastructure or engineering support.
- Strong Linux/Unix troubleshooting experience.
- Strong CI/CD knowledge with hands-on Jenkins experience.
- Robust Git/GitHub knowledge.
- Strong understanding of infrastructure and networking.
- Experience with monitoring, observability and incident-management practices.
- Strong scripting/automation capabilities using Python, Bash or similar technologies.
- Experience leading complex technical incident investigations.
- Demonstrated ability to perform systematic root-cause analysis.
- Experience mentoring or technically leading support/DevOps/SRE engineers.
- Excellent technical communication and stakeholder-management skills.

Preferred Skills

- LSF and/or Altair Grid experience.
- HPC or semiconductor/EDA environment experience.
- Engineering license-management experience.
- Experience with JAMA, Black Duck, Coverity and Solid Sands.
- Experience establishing SRE or Engineering Operations practices.
- Experience implementing monitoring and operational automation.
- Familiarity with AI-assisted support or knowledge-management solutions.

📌 Technical Lead - SRE (Mangalore)
🏢 GlowTouch
📍 Mangalore