02 Oct
|
IMR Soft India
|
Bengaluru
02 Oct
IMR Soft India
Bengaluru
Roles and Responsibilities
- Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and qualified manner.
- Provide accurate information about products/services to customers through effective communication.
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software (e.g., Zoho).
- Escalate complex issues to senior team members or supervisors when necessary.
📌 Customer Service Executive (Bengaluru)
🏢 IMR Soft India
📍 Bengaluru