- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for products or services through effective communication skills.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets set by the company for quality, productivity, and sales metrics.
Job Requirements :
- 0-12 years of experience in BPO/Call Centre industry with a focus on voice processing (inbound/outbound).
- Solid knowledge of blended process, domestic BPO, international BPO, customer care, customer service, telecalling, voice support.
- Excellent communication skills with ability to handle high-pressure situations.