Role: Intern: Brand Reputation
Location- Gurgaon

Key Responsibilities

- Monitor branded keywords, online mentions, reviews, and relevant conversations to stay updated on how the brand is being discussed online.
- Conduct outbound calls with users/customers to collect reviews, feedback, and consumer insights.
- Conduct outbound customer calls to understand the complete customer experience from landing on the page to completing the trip and gather feedback and insights to improve customer experience and ratings.
- Support the day-to-day execution of ORM activities and maintain relevant MIS, trackers, and performance reports.
- Monitor brand- and category-related discussions on Reddit and share key consumer insights, trends, and feedback with the team.
Identify opportunities to positively influence brand perception through relevant, authentic, and value-driven participation in Reddit conversations.
- Track competitor activities and industry trends to identify relevant insights,




opportunities, and ideas for PR and ORM campaigns.
- Collaborate with the Influencer Marketing team to optimize video content for SEO, including relevant keywords, titles, descriptions, and tags.
- Coordinate with external agencies to obtain updates, follow up on ongoing activities, and ensure timely execution of deliverables.
Support the team with research, campaign ideas, presentations, reports, and other ad-hoc projects.

What We're Looking For

- Valuable communication and interpersonal skills.
- Strong attention to detail and ability to monitor information consistently.
- Basic understanding of SEO, social media algorithm, and digital marketing.
- Good understanding and active usage of Reddit.
- Comfortable with calling users/customers and communicating professionally.

📌 Intern- Brand Reputation (Gurugram)
🏢 zingbus
📍 Gurugram