Key Responsibilities
- Take the ownership to oversee the day to day operations relating to Change Management.
- Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers.
- Ensure Change Process compliance audit process, provide necessary feedback to Service Providers for improvement.
- Ensure Changes are implemented within scheduled time and evaluated post implementation.
- Chair the CAB as may be agreed with the customer.
- Convene the emergency CAB as required.
- Approve lowrisk noncommercial Requests for Change as may be agreed with the customer.
- Develop and maintain e Change and Release Calendar across Suppliers.
- Evaluate impact risk assessments, potential conflicts with other Requests for Change, submission of implementation test backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board.
- Coordinate implementation of Changes that have require multiple Service Providers.




- Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals workflows as agreed by the Customer.
- Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities.
- Identify and implement process improvements and ITSM platform integration enhancements relating to same.
- Ensure Change Management KPISLA are reviewed at agreed frequency and analysereview for improvement.
- Regular monitoring to avoid schedule implementation time, reduced backlogageing, change effectiveness.
- Consolidate reports related to Change Management from all Service Providers.
- Take the ownership of Process Data maintenance and update along with defining Functional requirements for changes enhancements in the Change Management Process workflows.
- Conduct regular trainings for process awareness and improve process compliance.
- Take the ownership to oversee the day to day operations relating to Release Man

📌 Change And Release Management (Noida)
🏢 HCL Technologies
📍 Noida