Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting recent direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Business Admin - Operational Management
In this role, you will:
• Partner closely with Shared Services and Value Streams, including activities covering Performance Oversight (Service and Customer Experience), Service Oversight and Supplier Management (Management of the service catalogue, internal third-party management for HCIB and internal governance including Billing),



and Workforce Strategy and Experience (Strategic Planning, Capacity Frameworks and Experience).
• Provide support to deliver weekly service performance reporting, ensuring accuracy and timely completion, coordinating with market Data Feed Owners (DFOs) and Approvers for accurate commentary, including challenging where appropriate and obtaining clarifications, and liaising with Business Managers to finalise reports for executive consumption including CIB, HCIB and Entity COOs (UK, HK and AME). The role holder should build an end-to-end understanding of the services Value Streams provide to customers and how we move from internal measures to customer outcomes.
• Prepare Customer Sentiment reports, transitioning from a journey lens to a customer outcome approach for enhanced reporting clarity and delivering actionable insights. This includes building an overall understanding of our survey approach, con

📌 Business Admin (Hyderabad)
🏢 HSBC
📍 Hyderabad