Location: Gurugram | Department: Logistics & Operations | Type: Full time

About the Role
We are seeking a detail-oriented and proactive Track & Trace Specialist to join our US Logistics Operations team. The ideal candidate will be responsible for monitoring freight movements, ensuring on-time deliveries, maintaining accurate shipment updates, and communicating proactively with carriers, brokers, and customers throughout the shipment lifecycle.
This role requires strong communication skills, a sense of urgency, and the ability to manage multiple shipments while maintaining exceptional service standards.

Key Responsibilities
• Monitor shipments from pickup through final delivery across the United States.
• Track freight using carrier systems, GPS platforms, TMS, ELDs, and customer portals.
• Contact carriers regularly via phone, email, and text to obtain real-time shipment updates.
• Ensure accurate and timely updates in the Transportation Management System (TMS).
• Identify shipment delays, service disruptions, or exceptions and escalate them promptly.
• Coordinate with dispatch,



carrier sales, customer service, and operations teams to resolve shipment issues.
• Provide proactive shipment status updates to customers and internal stakeholders.
• Verify pickup, transit, and delivery milestones.
• Maintain detailed shipment records and documentation.
• Ensure compliance with customer SOPs and service-level agreements (SLAs).
• Support after-hours monitoring and critical shipment management when required.
• Build and maintain robust relationships with carrier partners through professional communication.

Required Qualifications
• Bachelor's degree in any discipline (preferred).
• 3-5 years of experience in US Freight Brokerage, Logistics, or Transportation Operations.
• Prior experience in Track & Trace, Dispatch Support, Operations, or Customer Service within the US logistics industry.
• Excellent verbal and written English communication skills.
• Strong multitasking

📌 Track & Trace Specialist (India)
🏢 T3RA Logistics
📍 India