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Senior IT Services Engineer
Job Description
Serve as a technical leader within IT Services, resolving complex issues, leading service and platform improvements, and advancing automation across identity, endpoint, collaboration, employee lifecycle, and ITSM services. The role owns advanced Windows and macOS endpoint management, including MacBook fleet administration through Iru, mentors engineers, strengthens operational governance, and delivers a secure, reliable, and high-quality user experience, including white-glove support for executives and critical business events.
Responsibilities
• Lead troubleshooting for complex incidents affecting users, endpoints, applications, identity, and collaboration services, acting as the escalation point for IT Services Engineers.
• Coordinate cross-functional resolution with Infrastructure, Security, Network, and Application teams.
• Administer and improve Okta SSO, MFA, application integrations, group management,
and lifecycle processes, validating access configurations, attribute mappings, and provisioning and deprovisioning flows.
• Drive secure access practices, access reviews, audit readiness, and lifecycle governance.
• Manage advanced administration across Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, and endpoint services, and lead device deployment, configuration, and service improvements.
• Lead macOS and MacBook fleet management using Iru, including zero-touch deployment through Apple Business Manager, Blueprints, Library items, configuration profiles, app deployment, OS updates, and patching.
• Administer Iru compliance and security controls such as FileVault encryption, Gatekeeper, and device posture policies, and troubleshoot complex macOS hardware, OS, and application issues.
• Deliver white-glove support for executives and VIP users, ensuring technology readiness for executive
📌 Senior IT Services Engineer (Pune)
🏢 Qualys
📍 Pune