Job Description – Assistant Manager Credit Dispute

Location: Nagpur, Maharashtra

Employment Type: Full-Time
Department: Operations – Credit Bureau Disputes / Consumer Banking
Reporting To: Operations Manager

Job Summary
We are seeking an experienced and detail-oriented Credit Dispute Specialist to join our Operations team in Nagpur. The ideal candidate will be responsible for investigating, analyzing, and resolving credit bureau reporting disputes while ensuring compliance with regulatory and organizational requirements. This role requires solid analytical skills, decision-making ability, and expertise in credit bureau reporting and dispute resolution processes.

Key Responsibilities
Dispute Resolution
• Review, investigate, and resolve credit bureau reporting disputes within established SLAs.
• Conduct detailed account analysis to determine the validity of disputes.
• Ensure accurate reporting and correction of consumer credit information.
• Escalate complex cases as required and provide timely resolutions.

Credit Bureau Reporting




• Maintain strong knowledge of credit bureau data distribution and reporting processes.
• Review credit attributes to ensure accurate coding and reporting.
• Interpret credit bureau data for use in credit-related decisions.
• Ensure compliance with credit reporting guidelines and regulatory requirements.

Customer Service & Documentation
• Respond to customer inquiries regarding credit reporting and dispute status.
• Enter and maintain dispute records in the dispute tracking database.
• Maintain appropriate documentation for all dispute investigations and resolutions.
• Support audit and compliance requirements through accurate record keeping.

Systems & Tools
• Utilize systems and applications including:
• Salesforce
• Hogan
• Mobius
• FICO
• eOSCAR
• Perform research and analysis using internal and external tools.

Required Qualifications
• Bachelor's Degree in Commerce, Business Administration, Finance, Banking, or related field.

📌 Assistant Manager (Nagpur)
🏢 HCLTech
📍 Nagpur