Responsibilities

Skill-Basic Java, REST-API,UNIX , Analytical & Problem solving skills

Tenure - 12 months

Level-SE

Category-Ordinary

• Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures
• Perform and define monitoring tasks as per production need.
• Perform detailed investigation and escalate to relevant team with analysis.
• Ensure timely and accurate status reporting as per procedures and production needs.
• Good understanding of SLA/OLA to identify task priorities. Incident, Request, Problem management as per defined guidelines
• Ensure all ITIL principles are followed for incident, request and Problem management.
• Good knowledge of Impulse usage to track.
• Ensure Problem management is done where ever required.
• Track the Problem Management anomalies to closure.
• Own the data quality of all tracking. Ensure business continuity/ Crisis Management/ Reseliency in line with business criticality
• Drive Major incident management process to handle any crisis on production.




• Effective communication and stakeholder management.
• Valuable understanding of business criticality.
• Impact analysis, task prioritization and assignments based on SLA/OLA. Follow up and define Post Mortems and Remediation actions to improve production
• Drive PM calls with all stakeholders.
• Ensure post actions are defined for every improvement area identified.
• Track the post actions to closure with regular follow up and communication.
• Review the chronology and complete the PM document with right root causes identified.
• Ensure the PM is published and communicated to all stake holders. Ensure support coverage in accordance with service coverage agreed with periodic review
• Define and secure the service coverage.
• Manage the setup as per the budget/scope agreed with business.
• Ensure service continuity with respect to change management. Maintain good collaboration with internal and external partners
• Manage all stake hol

📌 Specialist Software Engineer (Bengaluru)
🏢 Societe Generale Global Solution Centre
📍 Bengaluru