Department: Support
Location: Philippines

Description

The project says “in progress.” You’d like to know which part, who’s doing it, and why the last update is from three Tuesdays ago.

Portnox is hiring an Onboarding Coordinator to keep customer implementations organized, visible, and moving. You’ll work with customers, Onboarding Engineers, Technical Account Managers, Sales, and Support to turn commitments into completed actions.

Your work will give customers clearer expectations, engineers more time to deliver, and leadership a reliable view of where help is needed.

Key Responsibilities

• Handoff readiness: Review incoming handoffs for missing contacts, scope, prerequisites, and commitments. Resolve gaps and coordinate with the team lead to confirm ownership and kickoff readiness.
• Scheduling and preparation: Arrange kickoffs and working sessions across teams and time zones. Confirm attendees, purpose, and what people need to prepare.
• Project tracking: Maintain current milestones, owners, target dates, blockers, and next actions.



Turn meeting notes into clear assignments.
• Customer follow-up: Get specific updates on outstanding work, confirm revised dates, and escalate when a decision or additional help is needed.
• Paused onboarding: Maintain customer contact, record why work is paused, identify restart conditions, and set the next review date. Surface missing technical ownership to the team lead.
• Weekly reporting: Report recent and completed engagements, active and paused projects, aging work, blockers, ownership gaps, and workload by engineer or TAM. Verify conflicting information and flag capacity concerns.
• Completion and transition: Coordinate completion reviews and document outstanding actions, required records, and receiving owners for approval.
• Process improvement: Improve checklists, templates, reporting, and reminders when you spot recurring gaps.

Skills, Knowledge, and Expertise

• Relevant experience: Experience coordinating customer proj

📌 Onboarding Coordinator (Anupgarh)
🏢 Portnox
📍 Anupgarh